FAQ
LPKP Official Website Frequently Asked Questions (FAQ)
1. Science and Effectiveness (How RLT Works)
| No. | Question | Answer |
| Q1.1 | How exactly does LPKP Red Light Therapy (RLT) work? | LPKP devices use scientifically validated wavelengths, specifically 660nm (Red Light) and 850nm (Near-Infrared Light). These wavelengths penetrate the skin and cells, stimulating the mitochondria to produce more ATP (energy), which accelerates cellular repair, boosts collagen production, reduces inflammation, and promotes muscle recovery. |
| Q1.2 | What makes LPKP devices better than other RLT panels? | Our focus is on delivering industry-leading High Irradiance and precise wavelength uniformity. This means you achieve deeper, more effective results in shorter session times. All LPKP systems (e.g., Pro Max 1260) feature medical-grade, high-quality LEDs. |
| Q1.3 | How long until I see results from using my LPKP panel? | Results vary based on your goals (skin, pain, or recovery). Most customers report feeling improvements in skin texture and reduced discomfort within 2–4 weeks. Significant and lasting results are typically observed after 8–12 weeks of consistent use. |
2. Usage and Safety (Guidelines & Precautions)
| No. | Question | Answer |
| Q2.1 | What is the recommended frequency and duration for sessions? | We recommend daily use, with sessions lasting 10 to 20 minutes per area, keeping a distance of about 6 to 12 inches (15–30 cm) from the panel. Always refer to your specific model's user manual (e.g., LPKP Core 420) for precise guidance. |
| Q2.2 | Is Red Light Therapy safe? Are there any side effects? | RLT and NIR light are generally very safe and non-invasive. They do not emit harmful UV rays. We include protective eyewear with every device, and we recommend wearing it. Any minor, temporary redness or tightness is rare but normal. |
| Q2.3 | Can I use my LPKP panel while wearing clothes? | For maximum effectiveness, we advise using the device on bare skin. While red light can penetrate thin materials, Near-Infrared (NIR) light penetration is significantly reduced by most clothing, diminishing the therapeutic benefits. |
3. Orders, Discounts, and Shipping (Logistics)
| No. | Question | Answer |
| Q3.1 | How do I apply my New Member 20% Discount? | After registration, you will receive an exclusive discount code (e.g., WELCOME2025). Simply enter this code at checkout to claim your 20% savings. This discount can save you over $600 on our high-value systems! |
| Q3.2 | What payment options do you accept? | We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and utilize Shopify Payments for secure processing. We also offer flexible financing/installment options (where available). |
| Q3.3 | What are LPKP's shipping and delivery times? | We strive for rapid order processing. Standard delivery typically takes X–Y business days (Please insert your actual shipping time here). You will receive tracking information via email as soon as your order ships. |
4. Warranty and Support (LPKP Advantage)
| No. | Question | Answer |
| Q4.1 | What warranty is included with LPKP devices? | All of our Red Light Therapy panels (from LPKP Core 300 up to Pro Max 1260) come with a standard 2-Year Limited Warranty. Please visit our Warranty Page for complete details and terms. |
| Q4.2 | What is your return policy if I am not satisfied with the product? | We offer a 30-Day Hassle-Free Money-Back Guarantee (Adjust the number of days as needed). If you are not completely satisfied within that period, please contact our support team for a return authorization. |
| Q4.3 | How can I contact LPKP with technical or order questions? | This is the LPKP advantage! Our team of product experts is available 7 Days a Week, 24 Hours a Day (7/24). Use the Live Chat widget on the bottom right of the website, email, or call us—we guarantee a swift and professional response anytime you need it. |