LPKP 30-Day Money-Back Guarantee & Return Policy

1. Order Cancellation Policy

We are committed to processing orders quickly to ensure you receive your LPKP Red Light Therapy products as soon as possible.

• Merchant Processing Time: Your order will be processed and shipped within 1-3 business days of placing the order.

• Cancellation Window: We support order cancellation. You may contact us to cancel your order if the request is made within 24 hours of placing the order (the designated period for initiating cancellation on the website) AND before your order has been shipped.

• How to Cancel: Please immediately email lpkplight@gmail.com/support@lpkplight.com with the subject line: "Cancellation Request - [Your Order Number]". Once an order enters the shipping process, we cannot guarantee successful cancellation.

2. Returns

If you are not completely satisfied with your LPKP product for any reason, you may return the item within 30 days of the purchase date for a full money-back guarantee, subject to the conditions outlined below.

Return Conditions:

1. Condition of Merchandise: The item must be returned in the same condition in which you received it, with the original packaging intact. The merchandise must be maintained in very good condition, free from excessive wear, deep scratches, or any signs of misuse.

2. Required Authorization: All returns must be pre-approved. You must first contact our Client Service team at lpkplight@gmail.com/support@lpkplight.com to initiate the return and receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.

3.  Return Address (US Warehouse):

   To ensure a prompt refund process, all authorized returns must be sent to our US warehouse address. **It is mandatory to include your RMA number clearly on the package.**

   > **LPKP Returns Center**
   > **C/O 7915 White Road, Building 100**
   > **Austell, Georgia 30168, USA**
   > **[RMA Number: Please include your authorization number]**

   ***Note:*** *This is the designated warehouse address. **Please ensure you contact our Client Service team for assistance before initiating any return.** You must use the exact return address provided by our Client Service team when initiating your return.*

   Shipping Responsibility (Customer-Caused Returns): If the return is due to customer preference, remorse, or any reason not caused by an error or defect on our part, the customer is responsible for all associated return shipping costs.

3. Exchanges (Defective or Damaged Goods)

• We only replace items if they are proven to be defective or damaged upon delivery or fail to meet the performance standard as warranted.

• Shipping Responsibility (Seller-Caused Returns): If the item received is damaged, incorrect, or defective due to our error or manufacturer defect, LPKP will bear the cost of the return shipping and the cost of shipping the replacement item to the consumer.

4. Refunds

• Once your return is received and inspected by our team, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund request based on the merchandise condition.

• If your refund is approved, it will be processed within 5 business days. A credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your financial institution’s processing times.

Late or Missing Refunds (If Applicable):

If you have not received your approved refund, please follow these steps:

1. Check your bank account again.

2. Contact your credit card company, as there may be official posting delays.

3. Contact your bank, as there is often a processing time before a refund is officially posted.

4. If you have completed these steps and still have not received your refund, please contact us at lpkplight@gmail.com/support@lpkplight.com for assistance.